Complaints

Version 1.0 · Effective 23 October 2026

We want to hear from you if we have not met the standard you expect. Most concerns are resolved quickly by your relationship manager, and we encourage you to speak to them first.

How to make a complaint

If your relationship manager has not resolved your concern, or you prefer to raise it with someone else, write to:

Complaints, Trade Commerce Bank, 2nd Floor, 36 Great George Street, St. George, Roseau, Commonwealth of Dominica, Commonwealth of Dominica

You can also use the enquiry form on this website, or write to enquiries@tradecbank.com and say that your message is a complaint.

Please include your name, your account reference if you have one, what happened, and what you would like us to do.

What happens next

• We acknowledge your complaint promptly.
• A member of staff who was not involved in the matter reviews it.
• We send you our final response in writing. If we need more time, we tell you why and when you can expect our answer.

If you are not satisfied with our response

The bank is supervised by the Financial Services Unit, Ministry of Finance, Financial Centre, Kennedy Avenue, Roseau, Commonwealth of Dominica. The Commonwealth of Dominica does not operate a banking ombudsman for offshore banks.

Records

We keep a record of every complaint and its outcome.